Responsible Gaming at okgg

The okgg platform is a real-money gambling service and is strictly prohibited for individuals under the age of 18. This is a non-negotiable policy. Every player who registers an account on okgg must confirm at registration that they are 18 years of age or older, and must successfully complete identity verification (KYC) before withdrawals are processed.

During the KYC process, okgg requires a copy of a valid government-issued photo identification document — such as a Bangladeshi National Identity Card, passport, or driving licence — that confirms the player's date of birth. Accounts where the identity document reveals that the account holder is under 18 are closed immediately, the balance is forfeited in line with our Terms & Conditions, and the matter is recorded internally.

okgg also monitors for behavioural signals that may indicate underage use — for example, unusual session patterns, account registration from a device previously associated with a known underage account, or discrepancies between stated age and behavioural profile. Any such case is escalated for manual review.

If you are a parent or guardian and suspect that a minor in your household has registered an account using false age information, please contact our support team immediately at [email protected]. We treat all such reports as urgent and will investigate within 24 hours.

Losing track of time is one of the most commonly reported experiences among players who develop problematic gambling habits. Online gaming platforms — including sports betting on BPL and T20 matches, live casino games, and slots — are designed to be engaging, and it is easy for a short session to extend far longer than intended.

okgg's session time controls address this directly. Players can configure on-screen reminder notifications to appear at regular intervals during an active session. Available reminder intervals are 30 minutes, 1 hour, and 2 hours. When a reminder fires, a non-intrusive notification appears on screen showing your total session time, your net wagering result for the session, and the option to end your session immediately.

In addition to reminders, players can set a hard session limit — a maximum number of hours per day beyond which your account will not allow further gameplay. When the hard session limit is reached, you will be logged out automatically and cannot log back in until the following day (measured from midnight BST, UTC+6).

Session data — including total time played per day and per week — is visible in your account history dashboard, giving you a clear and honest picture of your gambling activity over time.

Problem gambling — sometimes called gambling disorder — develops gradually and is not always easy to recognise in yourself. It is characterised by a persistent, recurring urge to gamble despite negative consequences, an inability to control the amount of time or money spent, and the use of gambling as a way to escape stress, anxiety, or emotional pain.

It is important to understand that problem gambling is not a character flaw or a moral failing — it is a recognised behavioural condition that responds well to professional support. In Bangladesh, financial pressures during and after major events like Eid or Pohela Boishakh can sometimes exacerbate gambling-related stress. If your gambling activity is increasing around these periods, it is worth taking a moment to reflect honestly on whether it remains within safe boundaries.

The checklist to the right lists common warning signs. If you recognise three or more of these in your own behaviour, we strongly encourage you to apply a self-exclusion on your okgg account and to seek support from one of the organisations listed in the next section.

okgg takes the protection of minors extremely seriously. While our age verification process is designed to prevent underage registration, we also encourage parents and guardians in Bangladesh to use device-level and network-level parental control tools as an additional layer of protection — particularly in households where multiple family members share devices.

Parental control software can block access to gambling websites at the operating system or browser level, independently of any operator-side controls. Several free and paid options are available for Windows, macOS, iOS, and Android devices. These tools allow parents to block specific website categories (including gambling), set screen time limits, and receive alerts if a blocked site is accessed.

For households with children, we particularly recommend reviewing the following categories of parental control tool:

• Router-level filtering: Many modern home routers support built-in content filtering that blocks gambling sites across all devices connected to the home Wi-Fi network — including mobile phones, tablets, and smart TVs.
• Mobile device management (MDM): Android and iOS both offer built-in parental supervision features (Google Family Link and Apple Screen Time) that allow parents to restrict access to specific apps and websites on a child's device.
• Browser extensions: Extensions such as BlockSite and similar tools can be installed on shared family computers to block gambling-related domains at the browser level.

If you believe a child has accessed the okgg platform using a parent's account credentials or by falsifying age information during registration, please contact us immediately at [email protected]. We will investigate the report within 24 hours and take appropriate action including account closure and data deletion in line with our Privacy Policy.